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Resolved Rank not giving in game

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I got a rankupgrade to Custom+ and it also popped up in chat but i didnt get the tag and i also cant use any of the features in game so i didnt get it in game, i have been waiting for more then 24 hours in donation support so that is why im making a forums post.
i really want my rank so i hope any staff member can help me this way.
i will also leave a screenshot of the rank that popped up in chat and staff can probably check the buycraft thing aswell.

IGN: Belgie
Rank: Custom need Custom+

kind regards. (this is the screenshot of it popping up in chat)
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