I know a lot of you were disappointed with how we compensated vouchers for 10.0. I've read and have taken your complaints into consideration. We're thinking about giving a % back for all Air Drop purchases. How does this sound?
Or if you have any better ideas, please let us know below and we will look into.
We're also working on an automatic system for you guys to reclaim purchases so you don't need to create a ticket or wait for staff.
For 10.0, we have replaced our old rank system with a fresh set of six new ranks.
Equivalent Rank Conversion
If you purchased a rank between November, 2014 and June 1st, 2021, you qualify for a new rank.
If you won a rank in-game or from a giveaway, it will also be returned.
We won’t make you dig through emails to find Tebex/PayPal receipts either. The senior team will do their due diligence and look up your purchase history on your behalf. Ranks have already been converted ahead of SOTW, therefor you will have your brand new rank on Faithful when the maintenance period is lifted.
*If you believe you have an incorrect rank, create a ticket in faithfulmc.com/discord to get it resolved.*
If you purchased any of the following packages, you will be compensated in the form of a store voucher.
However, if you won any of these packages, they will not be compensated for:
/Fix Command ✓
Ultimate+ Kit ✓
Ultimate Kit ✓
Kit OP ✓
Kit OP+ ✓
All God Kits ✓
All Legendary God Kits ✓
Since these packages are no longer available on Faithful, players are able to receive 25% of their money back in the form of a voucher. Vouchers are redeemable on ANY package at https://store.faithfulmc.com/.
Before you throw a fit about the %, hear me out. Faithful's game-play is a lot different now. The store has been re-created, and many products have been removed. What does this mean for you? Your vouchers will have a lot more value to them. A $25-$50 voucher on our new store can go a long way. You also have to understand that if we reimbursed anything more than that, Faithful simply wouldn't have a future.